How to Get More Vinted Reviews and Build a 5-Star Reputation

Why do reviews matter so much on Vinted?

Reviews are the main signal a buyer has about a stranger. When two sellers list the same item at a similar price, the one with the stronger record usually wins the sale, because reviews lower the buyer’s risk. They also compound: more good reviews bring more sales, and more sales bring more reviews.

Early reviews are the hardest to earn and the most valuable, because a new account has few entries and each one moves the average. That is why the habits below matter most in your first few weeks of selling, before a single bad experience can define your shop.

How does Vinted feedback work?

Buyers and sellers rate each other after an order completes, and each has four days to do it. If neither leaves feedback, Vinted adds automatic feedback: positive for a seller whose buyer stayed silent, negative for a seller who shipped late, and negative for whoever cancelled the order manually.

• The window: you can leave feedback within four days of the order completing, and so can the buyer.
• Automatic positive feedback: the seller receives it when the buyer has not left feedback within those four days.
• Automatic negative feedback: the seller receives it when an item is not shipped on time, and either side receives it for cancelling an order manually.
• Your rating: the total stars you have received divided by the number of feedback entries.
• Editing: you can edit or delete feedback you left, including automatic feedback Vinted left on your behalf, and after a cancellation both sides can agree to edit the automatic negative feedback.

Those rules come from Vinted’s feedback and star ratings help page, checked on 12 October 2026. The practical point is that a silent buyer counts in your favour and late shipping counts against you, so dispatch speed and never cancelling matter more than chasing every buyer for a review.

When does Vinted leave automatic reviews?

Vinted leaves automatic feedback in three situations, and only the first one helps you as a seller.

How do you leave a review on Vinted?

You leave a review on Vinted once the order has completed, by giving the other person a star rating and, if you want, a short comment. You have four days from completion to do it, and buyers and sellers rate each other, so a seller can review the buyer as well. Keep the comment to what happened: whether the item matched its description, how quickly it was posted and how the messages went.

If you are the seller, rate the buyer promptly and politely. It costs nothing, it shows future buyers how you deal with people, and it often prompts the buyer to return the favour. Remember that every rating feeds an average, worked out as the total stars received divided by the number of feedback entries, so a considered review matters to the person receiving it. For the wider routine these reviews feed into, see how to make money reselling on Vinted.

Which habits earn five-star Vinted reviews?

Four habits do most of the work: ship within 24 hours, describe and photograph every flaw, package the item with care, and answer messages quickly and politely. Each one removes a reason for a buyer to feel let down, and a buyer who gets exactly what they expected rarely leaves a bad review.

1. Ship Fast

Aim to post within 24 hours of a sale, and the same day where you can. Buyers remember a fast dispatch and often mention it in feedback, and late shipping is the one habit Vinted punishes automatically. If you buy stock through a Vinted monitor, photograph and list it the day it arrives, and keep mailers ready so a sale never waits on packaging.

2. Describe Honestly

The fastest way to lose a star is an item that does not match its description. Photograph and note every flaw, however minor. A buyer who receives exactly what they expected leaves a positive review, and a buyer surprised by a defect leaves a negative one, even on a cheap item.

3. Package With Care

Presentation costs very little and earns goodwill. Clean packaging, tissue paper and a short thank-you note are the touches buyers tend to mention in five-star feedback. They signal that you take the sale seriously, and buyers reward that.

4. Communicate Promptly and Politely

Answer questions quickly and courteously, hagglers included. A buyer who feels looked after is more likely to complete the purchase and leave good feedback, and quick, friendly replies stop small misunderstandings turning into a negative review. When an offer is too low, decline it politely and say what you would accept.

How do you handle problems without losing stars?

Reply to any complaint quickly and calmly, and offer a fair fix before the buyer feels they have to escalate. Most problems cost less to solve than a bad review costs you over the following months, so treat a refund or partial refund on a cheap item as the price of keeping your rating.

1. Respond to any complaint quickly and calmly; speed defuses most issues.
2. Offer a fair resolution before the buyer feels they have to escalate.
3. Never argue in public. Future buyers read your reply as well as the review, so a measured, professional answer protects your shop even when the review is unfair.
4. Never cancel an order you can fulfil. Vinted gives automatic negative feedback to whoever cancels manually, which is why sellers who also list on eBay and Depop delist the moment an item sells, as the cross-listing guide explains.

Can you change or delete a Vinted review?

You can edit or delete feedback that you left yourself, including automatic feedback Vinted left on your behalf. Feedback someone else left about you is theirs to change, so a seller with an unfair review has two options: reply once, briefly and politely, or ask the buyer to edit it if the problem has been put right.

Where an order was cancelled and Vinted added automatic negative feedback, both sides can agree to edit it. That only works if the other person is willing, which is one more reason to keep every exchange courteous. The best protection is to avoid the cause: dispatch inside Vinted’s deadlines so no late-shipping negative is ever added, and never cancel an order you can fulfil.

What is the quickest route to a strong Vinted reputation?

Ship fast, describe honestly, package carefully and reply politely, then nudge each happy buyer once. Let Vinted’s four-day automatic feedback cover the buyers who stay silent, and avoid the two automatic negatives, late shipping and manual cancellations. Your reviews then build into an advantage that lets you sell faster and at better prices.

Tags · vinted · reviews · reputation · customer service · tips · UK